Shipping Policy

At Southern Outer Banks Chemicals, we strive to process and ship all orders promptly and securely. Due to the nature of our products—including 1-gallon jugs, 55-gallon drums, and larger bulk quantities—shipping times and methods may vary based on the size and destination of your order.

Order Processing

• Orders are typically processed within 1–3 business days.

• You will receive a confirmation email with tracking information once your order has shipped.
   

Shipping Methods & Carriers

• We ship via trusted carriers based on product size, weight, and destination.

• Smaller orders (e.g., 1–5 gallon containers) may ship via standard ground services (UPS, FedEx, etc.).

• Larger quantities (e.g., 55-gallon drums and bulk pallet orders) will ship via freight and may require delivery coordination.
   

Shipping Costs

• Shipping costs are calculated at checkout based on order weight, dimensions, and delivery location.

• For bulk or freight shipments, additional handling or lift gate service fees may apply.
   

Delivery Information

• Please ensure your shipping address can accept the type of delivery (e.g., residential vs. commercial, lift gate access).

• Customers are responsible for any re-delivery fees or additional freight charges due to inaccurate or incomplete shipping information.
   

If you have specific delivery needs or are placing a bulk order, feel free to contact us before ordering.